# An AI helper that answers your customers

Your customers ask the same questions again and again. An AiXL helper answers them instantly on your website, WhatsApp or Facebook, using your own information, and passes anything tricky straight to you.

## Sound familiar?

- Your phone and inbox are full of the same questions
- Enquiries come in after hours and go cold by morning
- You miss calls while you're busy with customers
- You'd love help, but can't afford another hire

## What it does for you

- **Never miss an enquiry.** It answers at 10pm on a Sunday just as well as 10am on a Monday.
- **Hours back every week.** The common questions are handled, so you can focus on the work that pays.
- **More bookings and leads.** It takes details or sends a booking link while the customer is still keen.
- **Answers you can trust.** It only uses your information and never makes things up. If it doesn't know, it says so and passes it to you.
- **You stay in control.** See every conversation, plus a monthly summary of top questions and anything it couldn't answer.
- **Private by design.** Customer details are protected, and your data is never used to train anyone's AI.

## What you get

- A chat window on your website, in your colours
- Answers from your own price lists, FAQs and policies
- Hand-off to you by email or phone, with the conversation attached
- Upload new information yourself, any time, at no charge
- A monthly summary you can read in two minutes
- Set up and tested with you before it goes live

## Options

### Chat Lite

Good for: A single website that gets lots of the same questions

- Chat on your website
- Answers from your own information
- Anything else goes to your inbox
- Monthly summary of questions

### Chat Business

Good for: Small teams answering questions all day

- Two channels, like your website and WhatsApp
- Captures leads into your inbox or CRM
- Sends booking links in the chat
- A quarterly quality review with us

### Chat Plus

Good for: Busier businesses with a system it should read

- Three channels, including email
- Checks one system, like stock, prices or orders
- A named contact who replies within one working day
- Monthly report with recommendations

## Example: A beauty salon with three stylists

Problem: Calls and messages about prices, availability and aftercare, answered mid-appointment with wet hands.

What we do: A helper on the website and Facebook that answers price and aftercare questions from the salon's own price list and sends people the booking link.

Result: Fewer interruptions in the chair, and bookings that arrive overnight instead of going cold.

## Questions

**Will it make things up?** No. It only answers from the information you give it and tells people when it doesn't know. We test it with you before it goes live.

**What if a customer wants a real person?** It passes them to you straight away, by email or phone, with the whole conversation attached so they don't repeat themselves.

**Is my customers' data safe?** Yes. Personal details are protected, data stays in the UK where possible, and nothing is ever used to train AI models. We follow UK GDPR.

**Do I need technical skills to update it?** No. You upload a document or change a price list and it learns from it. It's as easy as sending an email attachment.

**Can it take bookings or payments?** It can send people to your existing booking tool or a payment link, so you keep the systems you trust.